Industries · Hospitality · Adelaide, SA
Technology for Adelaide cafés & restaurants.
Hospitality technology has one test: does it hold up at the busiest half hour of the week. Menus people can read on a phone, bookings that do not double-up, orders that reach the kitchen, and Wi-Fi that survives a full room.
What actually costs you
The four things we get called about.
The menu is a PDF
Someone on a phone pinching and dragging a PDF to read your specials will usually give up. It also means Google cannot read your menu, so you do not appear when someone searches for the dish you are known for.
Bookings arrive three different ways
Phone, Instagram DMs and a form, reconciled by hand into a paper book. Double bookings and no-shows are the inevitable result.
Reviews stopped arriving
Reviews are the single biggest factor in local search for hospitality. Most venues ask when they remember, which means during quiet weeks and never during busy ones.
The Wi-Fi falls over when it is full
Consumer hardware handling forty phones, an EFTPOS terminal and the ordering tablets. It works on a Tuesday and dies on a Saturday.
What we set up
The hospitality stack, in the order worth doing it.
Website
Fast, mobile-first, with your hours, location, menu and booking link visible without scrolling. Most of your visitors are standing on a footpath deciding where to eat.
Digital and QR menus
A real web page rather than a PDF, editable by you when the specials change, and readable by Google.
Online ordering
Pickup and delivery ordering that goes to the kitchen, integrated with your POS where it can be, so you are not paying a platform commission on every regular.
Booking system
One system, one calendar, with confirmations and reminders that cut no-shows without anyone making a phone call.
Google Business Profile
Set up properly with hours, photos, menu links and holiday hours — the profile is doing more work than your website for discovery.
Review automation
A request that goes out at the right moment, so reviews keep arriving whether or not anyone remembered to ask.
Venue Wi-Fi
Commercial access points sized for a full room, with staff and guest networks separated so a customer cannot reach your POS.
POS integration
Ordering, payments and stock talking to each other rather than being reconciled at the end of the night.
Being straight with you
What we would tell you to do first.
If your budget only stretches to one thing, it is not the website. It is your Google Business Profile and your reviews, because that is where people looking for somewhere to eat in your suburb actually make the decision.
The second thing is the menu as a real web page. Both are cheap, both move the needle, and neither requires you to replace anything you already run.
We would rather do the two-hundred-dollar job that works than the ten-thousand-dollar one that does not. If a rebuild is not what you need yet, we will say so.
Also worth knowing
The unglamorous parts.
- Microsoft 365 or Google Workspace for rosters, suppliers and admin
- Separate staff and guest networks, so guests cannot reach the POS
- Card-payment terminals on a stable connection with a fallback
- Backups of your POS reporting and supplier records
- Staff device setup that does not hand over the keys to everything
- Someone to call when it breaks at 6pm on a Friday
Questions
Before you ask us.
Do we need an app?
Almost certainly not. Customers will not download an app for a café they visit twice a month, and maintaining one is a recurring cost with very little return. A fast mobile website with ordering does the same job at a fraction of the price.
Should we use a delivery platform or our own ordering?
Both, usually. Delivery platforms bring you customers you would not otherwise reach, and they charge heavily for it. Your own ordering system costs far less per order and is worth pushing your regulars towards. Running both and steering repeat customers to your own is the sensible middle.
Can you make our menu editable by us?
Yes, and you should insist on it. Specials change weekly and paying someone each time is absurd. We set it up so a staff member can update it in a couple of minutes from a phone.
Our Wi-Fi drops when we are busy. Is that fixable?
Usually, and it is usually the access points rather than the internet connection. Consumer routers are not designed for forty simultaneous devices. We map the space, work out what coverage you actually need, and put in hardware that handles the load.
How do we get more Google reviews without nagging people?
Timing and ease. A request that arrives shortly after the visit with a one-tap link converts far better than a sign on the counter. Automated properly, it runs during your busiest weeks, which is exactly when you would otherwise forget.
Related services
Often needed alongside this.
Next step
Tell us what you need.
You do not need to know what to call it. Describe the problem in your own words and we will tell you what it takes to fix — and what it costs — before you commit to anything.
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